At a high level, facility managers take the data and optimize operating results, building performance, capital planning, and business enablement. Specifically, they use it to perform predictive analysis to understand customer satisfaction and feedback, increase energy efficiency, provide meaningful sustainability programs, and optimize employee productivity. There is so much real estate, property, and customer usage data available today that the role of the facility manager is positioned to be a valuable business partner and a change agent for business performance.
In particular, smart building platforms have armed facility managers with more information than ever before, giving them the ability to troubleshoot issues before they become major problems. Sophisticated building systems can use data to do anything from tracking employee trends, to detecting signs that a piece of equipment may be ready to fail, to flagging when a piece of equipment is due for routine maintenance. The repairs, however, have to be conducted by humans, so having an integrated service-technology solution is more important than ever.
Energy efficiency and sustainability is an area where new ways of gathering and interpreting data can empower facility managers to make an enormous impact. There are platforms today that can monitor energy use across multiple buildings, automatically adjust temperature settings, remotely make system adjustments, and feed the information directly into metrics reporting and utility cost and usage analyses.
Technology is enabling the facility manager to work and think differently and to create business cases based on strong, reliable data resulting in measurable return on investment, smart cost-avoidance techniques, and cost-savings techniques, thereby extending the life of the assets for which they are responsible. Technology is providing the profession the means to a better portfolio performance, which can be tracked, measured, and reported across a multitude of metrics.